Please Note: We have thousands of documents accumulated over nearly 20 years in business. We're actively modernizing our documentation, focusing on the newest product updates first. Legacy documentation, including older PDFs, .CHM files, and historical product manuals, remains available through the Client Portal for our existing customers. We appreciate your patience as we work through our extensive library. Thank you for your understanding!

Resources & Documentation

Technical documentation, integration guides, and tools for deploying WINK's video sharing platform

Documentation & User Guides

Genetec Integration Manual Updated 2025
Complete guide for integrating WINK platform with Genetec Security Center
SDK implementation • Authentication setup • PTZ control • Multi-agency sharing
View Guide
APIBridge Metro Manual v0.7.3
Technical documentation for APIBridge Metro third-party system integration
REST API documentation • Authentication methods • Data collector setup
View Guide
WINK ONVIF Studio Manual NEW 2025
User guide for our free professional camera management tool
Camera discovery • PTZ control & presets • Live streaming setup
View Guide
WINK Forge Technical Manual v8.x Updated
Complete manual for enterprise video transcoding platform
RTSP/SRT/H.265 configuration • Automatic input detection • Best practices
View Guide
WINK Media Router Manual Firmware 3.0
Advanced video distribution platform configuration guide
Multi-protocol streaming • VRRP high availability • OTP authentication
View Guide
WINK API Reference Manual v1.4.9.1
Comprehensive API documentation with command reference and examples
XML API commands • Stream control APIs • OTP authentication • Code examples
View Guide
WINK Vision™ Technical Manual Enterprise
Cloud-based camera monitoring platform deployment guide
Cloud deployment • 5-tier RBAC system • Multi-view monitoring • API integration
View Guide
Camera Mounting & Analytics Guide AI Traffic
Optimal camera placement for AI-powered traffic analytics
Mounting angles & heights • Technical specs • FHWA classification
View Guide
WINK Video Bridging Manual VMS Integration
Bridge video between VMS platforms and integrate unsupported cameras
VMS to VMS bridging • Camera protocol emulation • Drone integration
View Guide

Product Whitepapers

WINK Forge: Enterprise Video Transcoding Platform Whitepaper
Comprehensive technical whitepaper on packet loss reconstruction and VMS integration
Unique technology • Architecture deep-dive • ROI analysis
Read Whitepaper
WINK Media Router: Universal Video Sharing Platform Whitepaper
How organizations share video across 20,000+ cameras with protocol translation and universal compatibility
Universal protocols • OTP authentication • Scale management
Read Whitepaper

Technical Case Studies & Analysis

Why H.264 Is Almost Always The Answer Technical Brief
Essential reading: Why H.264 remains the industry standard for security cameras
Real-world performance data • Packet loss resilience • Codec comparison
Read Study
Visual Context: Why Video Transforms SCADA Case Study
How integrating video with SCADA reduces false alarms by 75%
75% alarm reduction • 60% faster resolution • Protocol integration
Read Study
Protocol Selection for Long-Distance Streaming Technical Brief
RTSP, RTMP, and SRT comparison for streaming across cities and states
Protocol comparison matrix • BBR2 optimization • Firewall considerations
Read Study
Beyond The VMS: Multi-Agency Video Sharing Case Study
Why getting video out of Genetec or Milestone is just the beginning
Authentication complexity • Protocol chaos • Complete architecture
Read Study
The Streaming Protocol Wars: Why HLS Won January 2025
Definitive guide: Why MPEG-DASH is dead and HLS dominates in 2025
MPEG-DASH death analysis • LL-HLS revolution • Browser compatibility
Read Study
PCI-DSS Compliance for Video Streaming Security Guide
Complete security best practices for payment card industry environments
Protocol security matrix • Implementation checklist • Compliance validation
Read Guide
OTP vs JWT: Video Authentication Token Comparison Technical Brief
The definitive guide to choosing between OTP and JWT authentication
Head-to-head comparison • Security analysis • Decision framework
Read Study
Security Camera Optimization: KFI, FPS & Bitrate Balance Technical Brief
Why packet loss resilience trumps technical maximums in camera settings
KFI/FPS optimization • Packet loss resilience • Real-world examples
Read Study

Software Downloads

WINK ONVIF Studio v1.1.2 - NEW
Professional ONVIF camera management software for Windows, macOS, and Linux
PTZ control • Device discovery • Live streaming • Cross-platform
Windows (129MB) macOS (54MB) Linux (44MB)
APIBridge Metro Software v0.7.3.23
Latest release for Windows with Security Center Data Collector (45.2 MB)
Windows installer • Security Center integration • Management console
Download

Quick Start Guides

Enterprise Deployment Guide
Step-by-step guide for organizations deploying WINK platform
Installation • Configuration • Best practices
Coming Soon
Security Best Practices
PCI-DSS compliance guide and security configuration recommendations
Compliance • Security configuration • Risk management
Coming Soon
Multi-Agency Setup Guide
Configure inter-agency video sharing with proper access controls
Access control • Authentication • Sharing protocols
Coming Soon

Need Technical Support?

Our solutions team is available to assist with implementation and technical questions

Technical Support
+1-312-281-5433

Email Support
support@wink.co

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For Critical Issues